We subscribe to the leading internet portals and have an integrated software solution that allows your ad to be uploaded and live within the hour. We can receive and process applications directly from these portals and filter out any unsuitable tenants. We know where to find your next tenants and are experienced at determining who the property will best suit to ensure the best chance of long term tenures.

It is the policy of our company that all prospective tenants are personally escorted through your property – this is either via a group or private inspection.

Every application is thoroughly checked and double-checked for accuracy. We perform extensive reference checks, background examinations and tenancy database checks. All necessary documents required to commence the tenancy are prepared in house. These include the Residential Tenancy Agreement and the drafting of any special conditions that may be required.

To ensure a stable cash flow for your investment, it is important that a proactive role is taken to rent collection. While some managers are happy to sit back and hope everyone pays their rent, we take a more pro-active approach which has proven to deliver a far superior result for our investors. We Direct Debit payments straight from the tenant’s account which ensures rents are never forgotten and any missed payments are able to be chased up and remedied immediately.

If you treat tenants with respect, we find a more cooperative and productive relationship is formed. That’s why we go that extra mile to make sure they’re happy and settled in well to their new home. We provide an orientation and introduction to the property and even help them with any service connections such as phone, power, Foxtel and internet services so they feel right at home from the very first day.

While not expected, you can rest easy that our team is fully equipped to deal with the toughest and most delicate of situations. Should the day come that you ever need your rights enforced or remedies taken through the Tenancy Tribunal, then rest easy that we’re on your side with fully versed and experienced representation.

Our easy-to-read monthly statement is forwarded to you every Month, showing all relevant income and expenses.

Your money is banked into your bank account every month and we can even do fortnightly payments if preferred - this means that you can access the money as “cleared funds” immediately, with no waiting for cheques to clear.

Every time your tenant reports a maintenance problem it is addressed promptly. We are conscious not to unnecessarily trouble you with incidental matters, however you will be advised if deemed necessary or should a cost need to be incurred.

Our company has a system of property inspections second-to-none. We guarantee an internal inspection of your property within the first 90 days of each tenancy (followed immediately with a written report and photos of our findings). After that we will inspect the property, up to 4 times every 12 months and provide you with a written report and photos after each inspection.

For your convenience, we can attend to the payment of water rates, council rates, strata levies, insurance premiums and maintenance costs to list a few. Having us pay your bills from your rent monies from time to time (such as rates) allows you to keep the accounting of all expenses in the same place and produced in the end of financial year expense report for your accountant.

At the end of every financial year we will prepare and issue an end-of-year summary for your property. These reports are designed so that your accountant can easily prepare any personal taxation documentation that may be required at this time of the year.